Cancellation and postponements policies:

The following cancellation and postponement policies must be respected and will be effective once ICLC receives registration form through e-mail or regular mail:

• No refund is granted once the student arrives to the international airport in Costa Rica.

• Participants can not alter or change dates or services included in the Language Program or Host Family Program, once the participant arrives to the international airport in Costa Rica (SJO).

• All cancellations and postponements of the Language Program of individual participants already registered will have the following penalization: US$200

• All cancellations and postponements of the Language Program for groups already registered will have the following penalization: 25% of the total Language Program fee agreed.

• In case of cancellation of trips and excursions, no refund is granted. In specific cases of cancellations or postponements due to an emergency, the participant must present a letter explaining the specific case. ICLC will follow and respect cancellation policies and final decisions made for the tour operator or the provider contracted to supply the service requested.

• All cancellations and postponements for registered individuals or for registered groups in the Host Family Program only, will have the following penalization:
  • 14 days or more before arrival:  25%
  • 7 to 13 days before arrival:  50%
  • Less than 6 days before arrival:  no refund.

How to apply for a credit note, in case of cancellation or postponement:

Cancellations or postponements due to serious health situations -or other grave situations- will be evaluated to apply for a credit note, after presenting a letter explaining the specific case. In case of a health situation doctor’s certification must be presented.

Credit notes are evaluated for credit in the Language Program only, and not for other services requested like host family accommodation or trips.

Credit notes are valid for a maximum of one year, after date of cancellation or postponement.

In regards to Costa Rican holidays:

Local holidays are to be observed accordingly and no work is required to be performed on these days: New Year's Day (January 1st); Juan Santamaria's Day (Costa Rican National Hero - April 11th); Holy Week (different dates every year), Labor Day (May 1st); Annexation of the Province of Guanacaste (July 25th); Virgin of Los Angeles Day, honouring St. Mary, Patron Saint of Costa Rica (August 2nd); Mother's Day (August 15th); Independence Day (September 15th); Meeting Among Cultures Day (October 12th); Christmas (December 25th). There is neither compensation nor refund concerning these days.

In regards to Costa Rican exchange rate:

If the exchange rate for a US Dollar falls below 580 Colones before the starting day of the program requested, ICLC reserves the right to increase the price to the participant by the percentage of the exchange rate decrease, to compensate for the fixed program costs.

Institution’s commitment:

If a change of plans in regards to schedule of Spanish Classes, specific studies or excursions occurs, ICLC will either plan another schedule, excursion or the student will be compensated with the amount corresponded to that activity.

Participant’s commitments:

• I am well aware of the fact that no refunds will be given if I decide to quit the Language Program and other services requested.

• I am well aware of the fact that any accident that may take place and any injury that I may suffer in Costa Rica will be exclusively part of my responsibility. Under no circumstance whatsoever will I make ICLC liable for any damages because I understand that I must have medical insurance for emergencies and for medical evacuation and repatriation of remains.

Important note:

Should it be necessary to enforce the terms, conditions and policies of this agreement by any means (including, but not limited to arbitration, negotiation or the necessity of any legal action), the prevailing party in such action shall be controlled and submitted to the Costa Rican law.

I understand that any form submitted to ICLC has a reference to this document, I truly assure that I read, understood and I agree with terms and conditions specified above.

This site is authorized by VISA to perform electronic transactions.
Esta tienda está autorizada por VISA para realizar transacciones electrónicas.

On-line Payments

For questions or information not listed on these pages please contact us at:
Instituto de Cultura y Lengua Costarricense
P.O. Box 609-4050
Alajuela, Costa Rica
Phone: +506 2-458-8485 / +506 2-458-8473
Contact link form.

Last Update:   2016-10-03